Shipping policy
SHIPPING INFORMATION
We ship from Sweden and United States, depending on your delivery address.
Where Your Order Ships From
The delivery address determines fulfillment location:
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United States: Most orders ship from USA.
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Some US orders may ship from Sweden if the item is not in stock in the US warehouse.
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EU orders: Ship from Sweden.
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Other international orders: Usually ship from Sweden.
You will receive a shipping confirmation email once your order has been shipped.
Delivery Times
Delivery times vary depending on destination and shipping method selected at checkout. Shipping methods available depend on destination country.
Estimated delivery times are provided for guidance only and are not guaranteed.
Delays may occur due to customs processing or carrier conditions outside our control.
Customs & Import Charges
Customs duties, VAT/GST, and other import charges are determined by the destination country (the shipping address).
United States delivery addresses
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Import duties are included in your order total.
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No additional customs duties or import fees will apply on delivery.
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We do not charge US sales tax.
Delivery addresses outside the EU and United States
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Import duties, VAT/GST, or customs fees may apply.
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These charges are set by local authorities and are the recipient’s responsibility to pay.
Address Accuracy
Please ensure your shipping address is correct before completing your order.
We are not responsible for delivery issues caused by incorrect or incomplete address information.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We will investigate and take reasonable steps to resolve the issue.
If a shipment is confirmed lost or damaged in transit, we will send a replacement (if possible) or issue a full refund including shipping.
For full details regarding shipping responsibility and delivery terms, please refer to our Terms & Conditions.